Genii Analytics

General information

We live in the age of the consumer, where the advent of new technologies and the evolution of the mobile space has amplified the voice of the customer tenfold. Business is now conducted “At the Speed of Thumbs” and customers will do business with brands who create a memorable customer experience, through their channel of choice.

Genii Analytics is a team of professionals that is passionate about customer service and sales. Our solutions have been developed to address the growing need for analytics and the insights it offers to clients, built on over 200 years of combined operational know how in the customer service and sales space.

We believe that continuously improving customer service and reducing customer effort, is key to growing and retaining customer value and increasing revenue. To do this effectively, companies need to monitor real time customer interactions and respond to their customer demands. Our initial offerings have provided our clients with these analytical insights into customer interactions (through Interaction Analytics), customer experience (through our CEX analytics) and consolidation of real time statistical information (through our ETL and Dynamic dashboarding) to provide our customers with these analytics, as a service.

Recently, Genii embarked into the world of Ai to now provide our customers with predictions of their customers’ demands, potential to churn and sales propensity. Now giving our customers accurate machine learning models which not only predict – but also actually learn to predict better and better.

This is now moving from reactive solutions to proactive communication. Something which has never been possible or more relevant.

Our team has grown since 2014 into a data science company with a robust global presence and compliance with all major global security needs. (PCI/ISO/GDDR, CPA and POPI)

We are however first and foremost a customer experience company who are about customer experience. We are excited to bring our offerings to companies who are more and more realizing that customer service, the analysis of it and the prediction of it, is the only way to serve todays and tomorrows consumer.

Genii Analytics & Artificial Intelligence – We bring data to life